Last updated: September 2026 · Draft prepared for legal review before launch.
This Refund Policy explains when refunds are and are not available for purchases from EtheReal, and how to request one. It forms part of our Terms of Service and should be read alongside them. Nothing in this policy removes mandatory rights you have as a consumer under applicable law.
1. Who we are
Purchases are made from EtheReal Innovations OÜ (registry code 17549983), Estonia, or, for one-to-one consultations, invoiced directly by us. For any refund question, contact us through our contact page.
2. Digital readings and the ebook
Our compatibility readings, natal outputs, and the digital ebook are digital content delivered electronically, often instantly. Under EU consumer law you normally have a 14-day right to withdraw from a distance purchase — but for digital content, that right ends once delivery has begun with your prior express consent and your acknowledgement that you thereby lose the right of withdrawal. When you buy instantly delivered digital content from us, we ask you to give that consent and acknowledgement at checkout. Once the content has been delivered on that basis, the purchase is non-refundable, except where the product is faulty or not as described (see section 6).
If you have not yet received or opened the digital content, contact us and we will look into a refund.
Some compatibility readings return an exceptionally high score. To protect the integrity of our method, we do not offer these results for purchase at all — you're shown a qualitative message instead, with the option to book a one-to-one consultation covering both charts. Because no payment is taken in this case, no refund question arises for it.
3. The natal card and compatibility unlock
The natal card itself is delivered digitally once purchased, under the same terms as section 2. If your card's QR compatibility feature is switched on, another person may pay to receive a compatibility reading between their own chart and yours; that reading is generated and delivered immediately upon payment, in the same way as any other compatibility reading, and is covered by the same rules in section 2 — including the exceptionally-high-score exception above — and is otherwise non-refundable once delivered, except where it is faulty or not as described (see section 6). Switching off your card's QR feature stops new purchases from that point forward; it does not cancel or refund a purchase already completed.
4. Patreon membership
Patreon membership — whether an ongoing monthly membership or a one-time gift — is made directly through Patreon and billed by Patreon. Cancellations, refunds, and payment disputes relating to a Patreon membership are handled under Patreon's own policies, not this Refund Policy. If a benefit we owe you as part of your membership cannot be delivered, contact us and we will provide a fair remedy directly; this does not change how Patreon itself handles your payment. Because EtheReal has no fixed launch date, benefits described as available "at launch" are provided when the relevant feature becomes available.
5. One-to-one consultations ("Hire an Astrologer")
Consultations are booked through our Hire an Astrologer page and paid via Digistore24. This is a digital service: a live natal chart reading delivered online via a private video call (Google Meet/Zoom or equivalent) — no physical product is shipped. You have a 60-day money-back guarantee from your purchase date. If you need to cancel or reschedule, contact us as early as possible — we're happy to offer rescheduling instead of a refund if you prefer. Where Digistore24 is the merchant of record, refunds within that period are also handled under Digistore24's buyer terms.
6. Faulty, missing, or misdescribed products
If something goes wrong — a reading or digital product fails to deliver, arrives corrupted, is charged incorrectly, or is materially not as described — contact us promptly and we will make it right, whether by re-delivering the product, correcting the charge, or issuing a refund. This is in addition to your statutory rights.
7. How to request a refund
Email us through our contact page with your order details and the reason for your request. We aim to respond within a few business days. Approved refunds are returned through the original payment method via the relevant payment provider; the time to appear depends on that provider and your bank. Refunds for Patreon payments are requested through Patreon directly.
8. Your statutory rights
Nothing in this policy affects mandatory consumer-protection rights you have under the law of Estonia or your country of residence. Where those rights give you more than this policy, those rights prevail.
This document is a carefully prepared draft, written to reflect what EtheReal actually offers, and is intended to be reviewed and finalized by a qualified lawyer before launch. It is provided in good faith but does not yet constitute final legal advice.
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